| Frequently Asked Questions |
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| Signing Up |
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Why should I sign up with Paperlessmail.com?
How do I sign up with Paperlessmail.com?
May I change service type and other account information and preferences after I've signed up?
How much does Online Mailbox cost?
Do I need to open a new email account only for Online Mailbox mailings?
Will I need a separate address to receive my Online Mailbox mails?
Does Online Mailbox provide email accounts?
Do I need to install any special software on my computer?
Will advertising be integrated with my Online Mailbox mail?
May I have more than one Online Mailbox?
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| Getting Your Postal Service Mail Via Email |
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How do I get my postal service mail anytime, anywhere via email?
How much time does it take to get my mail?
What if I live overseas, but send and receive mail in the United States?
What if my connection to the Internet is slow?
Will Online Mailbox image files cause me to exceed my email storage space limit?
How can I be sure I receive all my mail?
What if I go on vacation, or don't want to receive email for a specified period?
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| Privacy and Unsolicited Mail |
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How do I know that the privacy of my mail will be respected?
Will I receive unsolicited Postal Service Mail in my Online Mailbox?
Will I receive spam in my email?
What else can I do to insure my privacy and security?
For more information on privacy please refer to the Paperlessmail.com Privacy Policy form. Based on the information you provide, the appropriate representative will be assigned and you will receive a call-back within one business day of completing the form. |
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| Supercharging Your Business With Paperlessmail.com |
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How do I contact Paperlessmail.com about special services for my business?
How can Online Mailbox help me process invoices more efficiently?
How does Online Mailbox integrate with our corporate messaging software?
How would we outsource the majority of our mailroom operations to Paperlessmail.com?
How does Online Mailbox integrate with our sales force automation software?
How does Online Mailbox integrate with our customer relationship management software?
What about text searchable PDF files?
For a dedicated account representative to review your special needs and recommend a solution at no charge, please complete the Corporate Sign Up form. Based on the information you provide, the appropriate representative will be assigned and you will receive a call-back within one business day of completing the form. |
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| Other Questions |
How do I pay for Online Mailbox?
What if I need help with my account?
What happens to my original mail pieces?
What if someone sends a parcel or other unscannable mail to my Online Mailbox address?
How do I archive image files of my mail?
What is the alternate addressee section for?
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| Still Have Questions or Comments? |
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| Send Us An Email! |
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| Answers To Frequently Asked Questions |
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| Signing Up |
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Why should I sign up with Paperlessmail.com?
With Paperlessmail.com you get full-color image files of your postal service mail anytime, anywhere via email. That means you stay in touch, no matter where you are. Get your business mail when your working at home. Outsource the majority of your mail processing to Paperlessmail.com. Process mail faster than ever by responding to postal mail using email. The benefits are endless. |
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How do I sign up with Paperlessmail.com?
Setting up Online Mailbox for your business is easy. First, decide which service type is right for you by reviewing the Service Comparison Matrix. Then, designate a contact person at your company who would be responsible for entering and maintaining name and mailing address information. Go to the Sign up page for the service type you choose and enter the needed information. For Individual and Small Business service types, you will be given your Online Mailbox address(es) Instantly within applying for the service. For the Corporate service type, you will receive a call back from your dedicated account representative within one business day. |
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May I change service type and other account information and preferences after I've signed up with Paperlessmail.com?
Modifying account information is easy. Simply login to your account and make the changes you desire. |
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How much does Online Mailbox cost?
Individual plans start at $9.95 per month. For pricing details, refer to Individual Service Plans for one Online Mailbox at a fixed price, Small Business Service Plans, for aggregated pricing for multiple Online Mailboxes, or Corporate Service Plans, for complete flexibility including customized software integration and mail pickup at your location. |
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Do I need to open a new email account only for Online Mailbox mailings?
No, this is not necessary. You can receive your Online Mailbox mails at your current email address or open up a new email account. |
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Will I need a separate address to receive my Online Mailbox mails?
As a subscriber to the Individual or Small Business service, you will be assigned your own personal Online Mailbox address at the main post office. You then give that address out to everyone you want to use it. If you subscribe to the Corporate service you have the option of keeping your current address. |
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Does Paperlessmail.com provide email accounts?
No. Hotmail, Yahoo Mail, and others provide superb service for personal email accounts. Microsoft Exchange and Lotus Notes are excellent options for business email accounts. |
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Do I need to install any special software on my computer?
No new software is required to receive Online Mailbox emails. The free Adobe PDF Viewer is needed to view PDF image files. |
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Will advertising be integrated with my Online Mailbox mails?
You may opt for either advertiser-supported or no advertising service. |
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May I have more than one Online Mailboxes?
Sure. The Small Business Service Plans allow you to have as many Online Mailboxes as you would like. Administration and billing are centralized in one master account. This allows you to receive your mail pre-sorted by email address or is perfect for businesses with multiple employees. |
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| Getting Your Postal Service Mail Via Email |
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How do I get my postal service mail anytime, anywhere via email?
Image files of your postal service mail are sent to your email in-box via the Internet. Web-based email such as Hotmail and Yahoo mail may be accessed from anywhere over the Internet. Most corporate messaging systems, such as Microsoft Exchange, have a web-based interface that allow the same anytime, anywhere access to your email. |
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How much time does it take to get my mail?
Mail is scanned and emailed the same day it is received by Paperlessmail.com. Paperlessmail.com uses only tier-one bandwidth providers to insure you receive your email as fast as the Internet can offer. Since Paperlessmail.com receives the mail at the main post office, you may receive your Online Mailbox mail before your regular mail delivery depending on your carrier route. |
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What if I live overseas, but send and receive mail in the United States?
Your mail arrives as quickly and reliably as if you were in the United States because Paperlessmail.com receives your mail at the post office, then scans it into image files which are sent to you via the Internet within minutes. You can even generate postal service mail to be mailed same-day from the United States using sendmail@Paperlessmail.com. |
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What if my connection to the Internet is slow?
Paperlessmail.com uses state-of-the-art compression technologies to insure that image files of your mail are as small and easy to download as possible while preserving image quality. For even smaller files, you may opt for black and white instead of color images at anytime. |
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Will Online Mailbox image files cause me to exceed my email storage space limit?
Online Mailbox PDF image files rarely exceed 50KB per page. Even with the most stringent space limitations (such as Hotmail's 2MB) this will allow you to have several days of mail in your email box. Most corporate space limitations are about 40MB, allowing for plenty of space. If email is returned to Paperlessmail.com, we wait a day and try again repeatedly until we are successful. Nevertheless, it is important to save important mail to your hard disk or purge mail you don't want to save as soon as possible. |
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How can I be sure I receive all my mail?
If email is returned to Paperlessmail.com, we wait a day and try again repeatedly until we are successful. Image files are archived on Paperlessmail.com servers for 90 days. We will re-send image files upon request at no charge. |
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What if I go on vacation, or don't want to receive email for a specified period?
You may request the "vacation hold feature" to have your image files archived to CD-ROM during a specified period. The CD-ROM will be mailed to you at the end of the period. |
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| Privacy and Unsolicited Mail |
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How do I know that the privacy of my mail will be respected?
Your incoming mail is processed by state-of-the-art systematic extraction and scanning equipment. Thousands of pieces per hour are processed by a single operator. Although an operator may need to read the address on the outside of the envelope to insure proper routing the contents of your mail is never read. Having mail processed by Paperlessmail.com is as private as having your film developed by an automated photo finishing facility. After processing, original mail pieces are archived in a warehouse with 24-hour security. All Paperlessmail.com employees agree to the Corporate Values and Principals, respect for customer privacy is at the top of the list. |
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Will I receive unsolited Postal Service Mail in my Online Mailbox?
Paperlessmail.com will not sell your Online Mailbox address to advertisers under any condition. Furthermore, Paperlessmail.com is registered with the Direct Marketing Association to not receive unsolicited mailings. |
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Will I receive spam in my email?
Paperlessmail.com will not sell your email address to advertisers under any condition. |
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What else can I do to insure my privacy and security?
Change your email and Online Mailbox password often. The quick act of changing your password can help ensure your privacy. Furthermore, passwords that use both letters and numbers are harder to break.
Don't share your password with anyone. Paperlessmail.com will never ask for your email password. Do not be duped by malicious e-mails asking you for your password. This is a well-known, although not-too-common trick designed to fool you into sharing your password. As a rule, never share it with anyone.
Make sure that you are using the most up-to-date Internet software (e.g. browsers such as Microsoft Internet Explorer or Netscape Navigator). More recent versions often offer additional security protection.
Always use a secure network. Most corporate networks and Internet service providers including Hotmail and Yahoo! are protected by administrators who watch for potential security problems and act to protect users from "hackers" (malicious users) who may try to steal personal information that is transferred through the network. Although the risk is small, use caution when on any unfamiliar network. Use stations maintained by sources you trust, or ask if the Internet terminal you are using is protected against security break-ins.
For more information on privacy please refer to the Paperlessmail.com Privacy Policy form. Based on the information you provide, the appropriate representative will be assigned and you will receive a call-back within one business day of completing the form. |
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| Supercharging Your Business With Paperlessmail.com |
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How do I contact Paperlessmail.com about special services for my business?
Please complete the Corporate Sign Up form. Based on the information you give us, we will assign you the appropriate dedicated customer account representative. You will receive a call-back within one business day of completing the form. |
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How can Online Mailbox help me process invoices more efficiently?
Vendors are given Online Mailbox based on who must approve the invoice. Image files of invoices are routed directly to the person who must approve via email. They approve and forward them to accounting for payment. Everything is tracked on the computer so nothing is lost. Receivables are processed in a fraction of the time so the accounting system is up-to-date. After invoices are entered in the accounting system, image files of the invoices are archived by vendor so they are easy to find if needed. |
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How does Online Mailbox integrate with our corporate messaging software?
Separate Online Mailbox addresses are given to each of your employees. Online Mailbox integrates with your messaging software to route postal service mail directly to the employee's email in-box. |
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How would we outsource the majority of our mailroom operations to Paperlessmail.com?
Paperlessmail.com can process your incoming mail more quickly and at a lower cost, letting you focus on your business. Furthermore, employees who are out of the office would still get their postal service mail, no matter where there are as long as they have Internet access. Paperlessmail.com can either pick up your mail at your office or the main post office or assign you Online Mailbox addresses for your employees. Paperlessmail.com will process all your scannable mail; you will continue to receive parcels directly. |
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How does Online Mailbox integrate with our Sales Force Automation or Contact Management software?
Online Mailbox may be assigned by sales representative or by customer depending on your needs. The end result is usually for Online Mailbox image files to be linked by customer for easy access through your software. Customer information and correspondence is centralized in your Sales Force Automation or Contact Management Software so your sales force has everything they need in one place when they call on a potential customer. |
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How does Online Mailbox integrate with our Customer Relationship Management software?
Online Mailboxes may be assigned by function or by customer depending on your needs. The end result is usually for image files to be linked by customer for easy access through the Customer Relationship Management software. When customers call, their correspondence comes up on the computer with the rest of their account information. Customer Service Representatives address customer needs more quickly resulting in more satisfied clients and a lower cost per call. |
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What about text searchable PDF files?
Online Mailbox offers the option of the Adobe PDF text and image format. With this option, both the text and image is saved to the PDF file. Contact Paperlessmail.com to recommend a PDF search engine solution that will allow you to organize your PDF files for keyword, grouping, or full text searches. You may want to systematically group PDF files as they are received by assigning different Online Mailboxex for different groups. For example, you may assign a different Online Mailbox for each client so your correspondence will automatically be grouped by client. |
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| For a dedicated account representative to review your special needs and recommend a solution at no charge, please complete the Corporate Sign Up form. Based on the information you provide, the appropriate representative will be assigned and you will receive a call-back within one business day of completing the form. |
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| Other Questions |
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How do I pay for Online Mailbox
To keep your costs as low as possible, Individual and Small Business accounts are billed monthly by credit card. Corporate accounts may opt to be invoiced. |
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What if I need help with my account?
To keep your costs as low as possible, Individual and Small Business accounts receive customer service via email and the customer support website. Emails are answered within one business day.Corporate accounts have a dedicated Account Representative to address all their needs. |
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What happens to my original mail pieces?
Original mail pieces are archived by number in Paperlessmail.com's secure warehouse. They are stored for 3 months. Mail pieces are available upon request for a modest shipping and handling charge. |
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What if someone sends a parcel or other unscannable mail to my Online Mailbox address?
When we receive non-scannable mail we scan the outside of the mailpiece and send it to the recipient with a note that we were not able to scan it. This part of the service is included with your account. From that point onwards it is treated just like all the other scannable mail. The customer may do nothing and it will be discarded in 90 days or request that it is forwarded to a different address. We charge $4.95 to cover our costs for retrieval and preparation. The actual cost of delivery (either FedEx ground or FedEx express) is also charged. The customer can manage all of this from their online document repository. |
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How do I archive image files of my mail?
You have several options. You may save the image files to designated folders within your email or to folders on your hard disk. Upon request, Paperlessmail.com will archive image files of all your mail to CD-ROM. |
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What is the alternate addressee section for?
You can enter your name, your wife's name and your children's name in the alternate addressee section. All mail addressed to them will be scanned and placed in your online document repository. |
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| Send Us An Email! |
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